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Last Updated: February 1, 2023

Jumeirah American Clinic believes in being open and up front about how we use and look after your information. We want to assure you that your personal information is safe with us and we will never sell your details. Our privacy policy covers how we treat your data and put you in control of what happens to it.

We are committed to protecting your personal information provided via our online platforms or given to us in other ways. You may provide personal information when you request or acquire a product or service from Jumeirah American Clinic, provide a product or service to Jumeirah American Clinic, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Jumeirah American Clinic by e-mail, telephone or in writing e.g. if you contact customer service or provide feedback.

This privacy policy answers all the following questions

  • What information Jumeirah American Clinic may collect about you?
  • How Jumeirah American Clinic will use information we collect about you?
  • When Jumeirah American Clinic may use your details to contact you?
  • Whether Jumeirah American Clinic will disclose your details to anyone else?
  • How long Jumeirah American Clinic will keep personal information?
  • Learn about the utilization of cookies on the Jumeirah American Clinic website and discover the options available to you for rejecting these cookies.
  • How to contact Jumeirah American Clinic?

Jumeirah American Clinic may, from time to time, review and update this privacy policy statement to take into account new laws and technology as well as changes to Jumeirah American Clinic’s operations. Please visit this page periodically to check for updates.

What information Jumeirah American Clinic may collect about you?

Jumeirah American Clinic collects personal information from a variety of sources, including from members of the public, advertisers, prospective employees, mailing lists, recruitment agencies, contractors and business partners.

In general, the personal information Jumeirah American Clinic collects includes (but is not limited to) name, address, contact details, gender, occupation, in some cases membership of professional associations and, where relevant, certain financial information (each such item being “Personal Information”).

How Jumeirah American Clinic will use information we collect about you?

Jumeirah American Clinic may use Personal Information for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

Jumeirah American Clinic generally uses personal information to:

  • Provide you with products or services you have requested
  • To personalise and customise your experiences on our website

Jumeirah American Clinic may use Personal Information to communicate with you and to provide you with ongoing information about opportunities in which Jumeirah American Clinic believes you may be interested.

In most cases where Jumeirah American Clinic asks you to provide Personal Information, if you do not provide Jumeirah American Clinic with that information, Jumeirah American Clinic will not be able to provide you with the requested product or service.

When Jumeirah American Clinic may use your details to contact you?

Jumeirah American Clinic may contact you:

  • In relation to the functioning of any service you have signed up for in order to ensure that Jumeirah American Clinic can deliver the services to you
  • Where you have opted to receive further correspondence
  • For marketing purposes if you have requested to opt in to future communications from Jumeirah American Clinic.

Whether Jumeirah American Clinic will disclose your information to anyone else?

Jumeirah American Clinic may disclose personal information to other companies in Jumeirah American Clinic that may only be used as set out above.

How long will Jumeirah American Clinic keep personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with Jumeirah American Clinic.

Learn about the utilization of cookies on the Jumeirah American Clinic website and discover the options available to you for rejecting these cookies.

We may also use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies contain information by which Jumeirah American Clinic can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Jumeirah American Clinic may use information contained in cookies to make assumptions about the user of the computer. In some cases, a web page might contain more than one cookie. The information gathered from these different cookies can be used to build statistical and demographical information about the user of that computer.

How to contact Jumeirah American Clinic? 

To contact Jumeirah American Clinic, you can reach us through the following channels: 

  • You can call our clinic directly at 800522823 during our operating hours (9am to 5pm) to speak with our staff and schedule appointments.
  • You can send an email to infojac@jac.ae with your inquiries, requests, or feedback. Our team will respond to your email as soon as possible.
  • If you prefer face-to-face interaction, you can visit our clinic’s physical location at
    • Al Wasl branch, Villa No. 1200, Umm Suqeim 2, Al Wasl Road, Dubai, UAE.
    • Dubai Healthcare City branch, Al Razi Building 64, Block F, Dubai Healthcare City, Dubai, UAE.

Our friendly front desk staff will be happy to assist you.

We value open communication with our patients and strive to provide prompt and efficient responses to any queries or concerns you may have. Feel free to reach out to us through any of the above methods, and we will be delighted to assist you.

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